Shipping & Returns

Shipping policy

All non-custom orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Custom or personalized orders typically ship within 5 to 7 business days.

Orders in the amount of $35 or more ship free using coupon code FREESHIPPING at checkout.

Shipping charges for orders under $35 will be calculated and displayed at checkout.

Free local delivery is available for orders over $35 within 20 miles of Gilbert, AZ.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@luigiswoodshop.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns of non-custom items up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

Return Address:
P.O. Box 411
Higley, AZ 85236

In the event that your order arrives damaged in any way, please email us as soon as possible at info@luigiswoodshop.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@luigiswoodshop.com.